Shipping Policy
Filedaria Shipping Policy
Thank you for shopping at Filedaria.com. Below are the details of our current shipping and pickup policy.
🏢 STORE PICKUP – 116 Bronte Road, Oakville
Save on shipping fees by picking up your order at our Oakville salon.
Pickup is by appointment only.
Please text 289-295-3871 to arrange a pickup time.
During regular salon hours, pickups are available:
- Wednesday – Friday: 10:00 a.m. – 7:30 p.m.
- Saturday – Sunday: 10:00 a.m. – 6:00 p.m.
- Monday – Tuesday: Closed
You will receive an email or text notification when your order is ready for pickup. Please wait until you have received this notification before arriving.
📦 SHIPPING WITHIN CANADA
Filedaria ships across Canada using a network of Canadian and national courier partners.
The carrier and shipping service used for each order may vary based on the destination, package size and weight, service availability, and other shipping considerations. Carrier selection is at Filedaria's discretion.
Orders are generally shipped in batches every 2–3 business days.
| Order Total | Shipping Rate | Estimated Delivery |
|---|---|---|
| Under $100 | Calculated based on weight | 4–10 business days |
| Over $100 | FREE | 4–10 business days |
Delivery times are estimates and begin after an order has been processed and shipped.
Delivery times may vary depending on destination, carrier operations, weather, peak periods, and other circumstances outside of our control.
🇺🇸 SHIPPING TO THE UNITED STATES
At this time, we have temporarily paused U.S. orders due to changes affecting cross-border shipping costs and import requirements.
We are actively evaluating more sustainable fulfillment options for our U.S. customers and look forward to reopening U.S. shipping in the future.
🌍 INTERNATIONAL SHIPPING
We currently ship to Canadian addresses only.
Shipping to the United States is temporarily paused, and shipping to other international destinations is not currently available.
🕒 ORDER PROCESSING
Orders are generally processed and shipped in batches every 2–3 business days, excluding weekends and holidays.
Once your shipment has been prepared, tracking information will be provided where available.
Please ensure that your shipping address is complete and accurate before submitting your order. Filedaria is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery, refusal, or other issue outside of Filedaria's control, additional shipping charges may apply to resend the order.
⚠️ DELIVERY & CARRIER DISCLAIMER
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and service conditions.
Filedaria is not responsible for carrier delays caused by weather, service disruptions, peak shipping periods, transportation issues, or other circumstances outside of our reasonable control.
All processing and delivery timeframes provided by Filedaria are estimates and are not guaranteed delivery dates.
📦 DAMAGED ORDERS
If your order arrives damaged, please contact support@filedaria.com and provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- Photos of the shipping label, where applicable
Please retain the product and all original packaging materials while the claim is being reviewed. Additional information may be required to submit a claim with the shipping carrier.
Claims should be reported promptly after delivery so that we can investigate the issue with the applicable carrier.